Shipping policy

Here is the complete, one-shot Shipping Policy statement formatted for your Shopify store. I have integrated your specific transit times, the processing disclaimer, the customs warning, and the tracking troubleshooting details as requested.

Shipping Policy

Order Processing

Please be aware that once an order is placed, it cannot be canceled as it begins processing immediately. However, once your order arrives, you may reach out to our support team to start the return process. Once the return is received, we will process your refund.

Shipping Estimates

We aim to get your order to you as quickly as possible. Please refer to our estimated delivery windows below:

Location	Estimated Shipping Time
United States & United Kingdom	7–15 Business days
Europe, Canada, Australia & NZ	7–15 Business days
Central & South America	10–20 Business days
Asia & Rest of World	10–20 Business days
Africa	15–30 Business days

*This doesn't include our 2–3 day processing time.

*All shipping times exclude clearance/customs delays.

Max delivery time – 45 business days.

Tracking Information

You will receive an email with a tracking number once your order is shipped. For some shipping companies, it takes 2–5 business days for the tracking information to update on the system.

My tracking says "No information available at the moment"

If your tracking number shows no information, do not worry. For many shipping carriers, tracking information does not appear until the package has been scanned at a major sorting hub. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact our support team.

Priority + Insured Shipping

If you selected "Shipping Protection" at checkout, you are eligible for a reshipment or a full refund if your order is confirmed lost in transit.

Lost/Missing Packages

We are not liable if an incorrect address is entered during the checkout process. Please ensure your billing and shipping addresses are correct before finalizing your order. If we have made an error, we will take full responsibility for the original order at no additional charge.

Customs and Duties

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country.

Quick Setup Checklist:

Formatting: Use the Bold and Table tools in the Shopify editor to make the timing section easy to read.
Processing Time: Ensure your "Order Confirmation" email also mentions the 2–3 day processing window so customers aren't surprised.
Support Link: At the bottom of this policy in Shopify, it’s a good idea to add a "Contact Us" link for any tracking inquiries.